The New CD 'How to Successfully Recruit and Induct Employees' shows you how to:

• Hire the most suitable person for your position
• Reduce your overall costs of recruitment
• Conduct effective interviews and assessments
• Reduce your wage costs
• Increase staff retention and reduce staff turnover
• Fast track performance with effective induction

'How to Successfully Recruit and Induct Employees' teaches you the system for hiring the most suitable person every time and fast tracking their performance. If you're looking for ways to reduce your recruiting costs, this CD is for you.

Ever wondered how to get the best from your people? Effective HR policies, procedures and systems will enable you to improve productivity, grow, and develop your people and your business. Our system will:
1.    Save you a great deal of time, money and effort in developing HR policies procedures and systems.
2.    Build your team and culture and reduce your people hassles.
3.    Have access to a HR consultant who can assist with implementation to obtain the best from your team.
Which means you will have a more capable and motivated team, resulting in improved productivity and increased opportunity for faster development. The real benefits are less people hassles, improved business performance and the achievement of more of your aspirations.

Our new HR Policy and Procedure CD Rom has a range of HR documents saving managers time and money in developing essential HR documents.

This CD Rom is a cost effective way to access a range of best practice HR documents which can be self implemented.

HR Policy and Procedure CD Rom has been developed by David McGillivray

This CD contains the following policies, procedures and systems :

• Recruiting
• Employment
• Induction
• Individual and team behaviour
• Individual and team development
• Retention strategies
• Performance management
• Training development
• OHS

Professional Learning Programme for Managers in Today's Dynamic Environment By Peter Sugden & David McGillivray

If you're a manager, or training to be one, the Leadership Development Programme CD will help develop your leadership and management skills. By increasing your knowledge and understanding, you will learn how to get the best from yourself and your staff.

Control your own learning pace with the easy self instruction system. You can learn and apply your new skills when it suits you the most.

This CD contains the following modules in PDF format:

• Developing the customer mind set with your team
• Leading and motivating people
• Finding the right person for the right job
• Effective management of your work and performance
• Getting the most from your new staff member
• Building good working relationships
• The power of staff performance reviews
• Creating and responding to changes

Bonus – Accelerated Learning module to increase your level of development.

Added Bonus – Additional modules to fast track leadership competency in emerging leaders.

If you work in customer service, The Ultimate Customer Experience CD Rom will help you develop high level customer service skills. Your increased skills will enable you to gain more business from new and existing customers.

Control your own learning pace with this easy self instruction system. You can learn and apply your new skills when it suits you most.

This CD Rom contains the following modules in PDF format:

• The ultimate customer experience
• Increasing customer value
• Handling difficult customers
• Sales management
• Telephone selling skills
• Basic telephone skills
• Advanced telephone skills

Bonus - Accelerated Learning modules for increased development.

Need some help completing the modules? We can provide an assistance program for you, as well as public or in-house training sessions.